• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order to initiate a return and refund process.

• Unopened and Unused Products: For products that are unopened and unused, we accept return requests within 30 days of purchase. The product must be in its original packaging, and you are responsible for return shipping costs.

To request a refund, please follow these steps:

• Contact our customer support team at Support@rivexwellness.com with your order number and a description of the issue.

• Our team will review your request and provide instructions on how to return the product (if applicable).

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If your refund request is approved, we will process the refund to your original method of payment within 5 business days. You will receive a notification once the refund has been issued.

The following items are non-refundable:

• E-Gift cards

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact us at Support@rivexwellness.com